Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.

Most internet orders placed before 12pm Eastern Standard Time Monday thru Friday will be processed and confirmed the same day. Orders placed after 12pm Friday will be processed and confirmed on the following Monday.

Please note, orders placed after 12pm Eastern Standard Time Monday thru Friday, may not be processed and confirmed until the following business day. Holidays and weekends are not business days.

Please note: We do not ship orders on Saturday or Sunday. Any order placed on Saturday, Sunday or a national holiday will be shipped on the next business day.

FedEx Home Delivery cannot deliver to P.O. boxes. No hazardous materials, except ORM-D and Limited Quantity.

Re-ship costs on items which are undeliverable due to improper address supplied by buyer will be paid by buyer.

Florida Residents will be charged applicable sales tax on their orders.

In the unlikely event that any items in your order are unavailable for immediate delivery, we will ship the remainder of your order immediately and ship the balance when it becomes available (with no additional shipping charges).

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use all weights will be rounded up to the next full pound.

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Return Policy

Ratz Products LLC makes every effort to assure that its products meet high quality and durability standard, and warrants to the original purchaser that this product is free from defects in materials and workmanship for the period of 30 days from the date of purchase. This warranty does not apply to damage due directly or indirectly, to misuse, abuse, negligence or accidents, repairs or alterations outside our facility, criminal activity, improper installation, normal wear and tear, or to lack of maintenance. We shall in no event be liable for death, injuries to persons or property, or for incidental, contingent, special or consequential damages arising from the use of our products.

To take advantage of this warranty, the product or part must be returned to us with transportation charges prepaid. Proof of purchase date and an explanation of the complaint must accompany the merchandise. If our inspection verifies the defect, we will either repair or replace the product at our election or we may elect to refund the purchase price if we cannot readily and quickly provide you with a replacement. We will return repaired products at our expense, but if we determine there is no defect, or that the defect resulted from causes not within the scope of our warrant, then you must bear the cost of returning the product.

Ratz Products LLC shall have no obligation to repair, replace, or refund until the customer returns the defected product to Ratz Products LLC.

This warranty does not cover accessories or damage caused where repairs have been made or attempted by others.

Limitations of liability

TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVEN SHALL RATZ PRODUCTS LLC BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMGES.

Local Law

This Warrant Statement gives the customer specific legal rights. The customer may also have other rights which vary from state to state in the United Sates, from province to province in Canada, and from country to country elsewhere in the world.

To the extent that this Warrant Statement is inconsistent with local law, this Warrant Statement shall be deemed modified to be consistent with such local law. Under such local law, certain disclaimers and limitation of this Warrant Statement may not apply to the customer.

THE TERMS IN THIS WARRANT STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUORY RIGHTS APPLICALBE TO THE SALE OF THE RATZ PRODUCTS ITEMS TO SUCH CUSTOMER.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.